Terms and Conditions

Terms and Conditions 2017-05-29T17:46:48+00:00

This site is owned and operated by The Wet Nose Dog Limited (“we”, “us”, “Wet Nose Dog”), a company registered in England and Wales with our registered office at 5 Wheelock Court, Mill Lane, Sandbach, Cheshire, CW11 4RD. Registration No: England 10643068.

These Website Terms & Conditions (“Terms”), together with our Privacy Policy set out the basis upon which you can visit and use the www.wetnosedog.co.uk website (“Website”). By using the website www.wetnosedog.co.uk, you agree to be and are bound by these Terms and other applicable policies. If you do not agree to these Terms, you must cease using and accessing this Website. We reserve the right to change these Terms from time to time and we advise you to read through them each time that you use the site. Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. The Wet Nose Dog Limited have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to The Wet Nose Dog Limited for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

The contract between us

You may choose to purchase goods from us by adding your product selection to your shopping bag. By pressing the “Place Order” button, you are submitting to us a binding offer to purchase the goods in your shopping bag. You may review and amend your order before you press the “Place Order” button and you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide with your order. Our acceptance of your order brings into existence a legally binding contract between us.


All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.


The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Payment terms

We will charge your credit/debit account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account, then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

Promotional Codes

Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

  • Discounts will only be available on order values over the amount stated in the offer;
  • Discounts are only valid until the date published;
  • Discounts are only redeemable for purchases made on the website (www.wetnosedog.co.uk);
  • Discounts are not refundable;
  • Only one discount may be used per customer per transaction;
  • We reserve the right to end any discounts at any time including prior to the advertised end date without notice;

Promotion codes cannot be used in conjunction with any other offer, unless expressly indicated

Accuracy of content

We have taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Wet Nose Dog makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. The content may contain errors or omissions, or may be out of date and we therefore reserve the right to change, delete or update content at any time without notice. Whilst all reasonable effort has been taken to display colours accurately, we cannot guarantee that your monitor’s display will accurately reflect this. You acknowledge that errors or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed on the basis of incorrect pricing or availability information. If we do cancel your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order.

Damage to your computer

We make all reasonable effort to ensure that this website is free from viruses and defects but cannot guarantee this and we will not be liable for loss or damage caused by technologically harmful material including viruses or distributed denial-of-service attacks that may infect your computer equipment, programmes, data or other material due to your use of our website. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, The Wet Nose Dog Limited shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.

The Wet Nose Dog Subscription Box

To receive a subscription box we require you to register with us on our Website. You must be at least 18 years of age on the date of registering, ensure you give us accurate and complete details at all times throughout the subscription duration. If you want to make any changes, you may do so in writing 14 days in advance of your next delivery.

We must receive payment of the whole of the price for the subscription box that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide with your order. Our acceptance of your order brings into existence a legally binding contract between us.

The subscription box is tailored to your dog, using the details you provide during registration. You are responsible for filling out the registration form completely and accurately, and must give any information that may be deemed necessary, even if we have not asked for it – there is an opportunity to add special additional information which you must use to inform us of any information that is relevant to the fulfilment of your subscription box.

We cannot guarantee a certain product will be available for a particular delivery. We reserve the right to vary the contents of your order without notice and at our sole discretion.

Your subscription will remain in place for the agreed period and The Wet Nose Dog Limited will contact you prior to its completion to agree whether the subscription will be renewed.

We will use the information you provide us with during registration to tailor a subscription box to you and your dog. Every effort will be made to ensure the products we supply to you are safe and meet the guidelines set out by you during your registration. We will not be held responsible for any damage, financial loss, health issue or loss of life incurred from a product that we have chosen to send to you. It is your responsibility to check that each item is safe and appropriate for your dog, and if you believe it to be unsafe for your dog then please return it to us for a replacement item. We cannot be held responsible if you go ahead and give your dog an item supplied. Please notify us in writing within 24 hours of receipt of your delivery and goods must be returned unopened and in a re-sellable condition.

You acknowledge that NO dog toys are indestructible and we cannot accept returns if your dog damages a product supplied.

Delivery is available in the UK mainland. You are responsible for ensuring that The Wet Nose Dog Limited has the correct delivery details. The Wet Nose Dog Limited reserves the right to use the delivery company of their choosing but will not be held responsible for delays caused by the delivery company, after it has left our premises. We do not guarantee that a delivery will be with you on or by an agreed date, and no refunds or compensation can be given in accordance with this. The Wet Nose Dog Limited cannot be held responsible for any consequences of a delay in receipt of a subscription box. In order to fulfill your order, The Wet Nose Dog Limited will pass on your delivery address to the delivery company authorised for delivering your goods. This forms part of the terms and conditions with The Wet Nose Dog Limited. This information will not be passed to any other party.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded. Our delivery charges are set out in our Delivery Policy.

Cancellation rights

Under the Distance Selling Regulations, you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us in writing with your name, address, contact number and email address if you wish to cancel your contract.

If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you and in accordance with our returns policy. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.


The Wet Nose Dog Limited shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

The Wet Nose Dog Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, The Wet Nose Dog Limited shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The wet Nose Dog Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The Wet Nose Dog Limited may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of The Wet Nose Dog Limited.
No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery; or
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Such events may include, but are not limited to, strikes, industrial action; civil commotion, riot, invasion, actual or threatened terrorist attack, war, threat or preparation for war, fire, storm, flood, explosion, other natural disasters, or the impossibility of the use of public or private transport or telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: The Wet Nose Dog Limited, 5 Wheelock Court, Mill Lane, Sandbach, Cheshire CW11 4RD and all notices from us to you will be displayed on our website from time to time.

Jurisdiction of site

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Questions or comments

Questions or comments should be directed to us in writing at The Wet Nose Dog Limited, 5 Wheelock Court, Mill Lane, Sandbach, Cheshire CW11 4RD
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at woof@wetnosedog.co.uk.